The 311 map

A story/map package in OpenFile this morning looks at neighbourhood patterns in use of Toronto’s 311 system. I did the mapping, analysis and the original FOI request, and Jane Armstrong did the interviews. Really it should have two bylines, but our publishing system doesn’t allow for them, so Jane graciously let me have it.

The pattern of calls roughly parallels the income map of the city, which isn’t in some ways surprising. Jane’s interviews suggest that the disparity is due to the ratio of tenants to homeowners and language barriers (although the 311 service is set up to deal with almost 200 languages).

The map itself was produced with version 3 of the API with most of the labels off and roads set to a dark green with very low saturation, which displays as grey. Click Map to switch to classic Google Map display.

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